Support
Answers to common questions, and how to reach us when you need a human.
Frequently asked questions
Where do the wait times come from?
Two places: live reports from travelers at the airport, and published TSA wait-time data. Traveler reports are cross-checked and weighted for accuracy, and TSA data fills in when reports are quiet. Every number is labeled so you know whether it's live, limited, or an estimate.
Why can't I submit a report right now?
To keep the numbers trustworthy, you can only submit a wait-time report while you're physically at an airport. The check happens entirely on your device — your location is never uploaded. Browsing wait times works from anywhere, no permissions needed.
Do I need an account?
No. AirportScout works anonymously from the moment you open it. Signing in with email, Google, or Apple is optional and only exists to keep your reports, badges, and stats across devices.
A wait time looks wrong — what should I do?
Wait times are estimates built from recent reports and published data, and lines can change quickly. If you're at the airport, the best fix is to submit what you see — your report updates the estimate for everyone. If something looks broken rather than just off, email us.
What do the different lanes mean?
Standard, TSA PreCheck, and CLEAR lanes are tracked separately, so the wait you see is for the lane you'll actually stand in. If your airport shows fewer lanes, that checkpoint doesn't have them.
How do I delete my account?
See Delete your account. In the app: Profile → Delete account. This permanently removes your account, sign-in credentials, and stats. Wait-time reports you contributed are kept in anonymized form — your identity and any comments are permanently stripped. If you have trouble, email us and we'll do it for you. Details are in our Privacy Policy.
What data do you collect?
As little as possible: an anonymous account ID, your wait-time reports, and — only if you choose to sign in — your email. Your location never leaves your device, and there are no ads, no data sales, and no tracking. The full details are in the Privacy Policy.
Contact us
Didn't find your answer? Email support@airportscout.app — we read everything and usually reply within a few days.